Agenda - Council - 10/28/2025 - Laserfiche WebLink

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SECTION 7. CONTRACTOR'S OPERATIONS A. The Contractor shall establish and maintain, in a location approved by the City Administrator, an office staffed and capable of accepting complaints and customer calls. The office shall be in service during the hours of 8:00 a.m. to 4:30 p.m. on all days of Collection as specified herein. The address and telephone number of the office shall be given to the City in writing. Any changes in address and telephone number of the office shall be given to the City in writing at least ten (10) working days prior to such change. B. The Contractor shall collect curbside Recyclable Materials between the hours of 7:00am and 6:OOpm, or as mutually agreed upon by the Contractor and the City. C. Complaints on service will be taken and collected by the City in addition to those received at the Contractor's office. The City will notify the Contractor of all complaints it receives. The Contractor is responsible for all corrective actions. A record of all such complaints and the action taken thereon shall be kept by the Contractor and reported to the City's Recycling Manager whenever requested. All complaints shall be answered by the Contractor courteously and promptly. D. The City shall notify the Contractor by 12:00 p.m. on the work day following the scheduled Collection of all missed stops. The Contractor is required to service such locations before 5:00 p.m. on the date ofnotification. E. The Contractor's employees shall handle all Recycling Carts with reasonable care to avoid damage, shall replace all Recycling Carts in an upright position and shall immediately clean up and dispose of any Recyclable Materials which may have fallen out of a Recycling Cart. F The perfoiluance of the Contract shall be done by the Contractor with forces adequate to insure the satisfactory Collection and disposal of the Recyclable Materials at all times. Contractor's failure to perfolin shall not be excused by adverse conditions of weather, breakdown and similar hindrances, including those caused by force majeure. G. The Contractor shall certify that the materials collected in the Recycling Program are delivered to a recycling processing center. Materials found to be landfilled are in violation of City ordinance and will cause the Contractor to incur the penalties listed in the City's recycling ordinance. SECTION 8. COMPENSATION A. Compensation is based on the Contractor's Quote, which was received by the City on September 8, 2025. Said Quote is not attached to this Contract, but is available from the Recycling Manager. B. The City will compensate the Contractor for the collection of Recyclable Materials from city residents at a per month rate for each Residential Property as outlined in the table below. The City shall make payment to the Contractor by the 20th day of each month