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<br />b. Service levels responsive to community input <br />c. Timing determined by strategic planning process <br /> <br />Status <br />5. Incomplete <br />a. Need and potential design can be assessed through visioning process <br /> <br />Council and staff discussed the following in relation to the Recreational Coordinator <br />position: <br />· Offer programs to the community that are not currently present - (toddler and senior <br />programs, etc,) <br />· Facilitate scheduling with ARAA <br />· Income opportunities to offset expense of maintaining the fields, etc. <br /> <br />Recommendation <br />6. Revisit and Revise staffing plan for growth as necessary <br />a. Set benchmarks <br />b. Determine staffing/contracting/outsourcing philosophy <br />c. Multi-year plan linked to financial strategy <br /> <br />Status <br />6. On-going <br />Possible development of a Personnel CIP - directed towards priorities. <br /> <br />Recommendation <br />7. Customer Service Reinforcement <br />a. Staff training and retention <br />b. Customer service expectations <br />c. Use oftechnology as enhancement <br /> <br />Status <br />7. Ongoing <br />· Improve the website to provide ability to do transactions on-line. Currently there is one <br />IT Manager and one Records Management Clerk that also does web site updates. <br />o Suggestion: Addition of basic webpage with definitions of frequently used terms <br />like TIF, revenue bonding, etc. <br />o Suggestion: Addition of open forum/bulletin board on the website to allow <br />citizens to raise questions and receive responses by citizens, councilmembers or <br />staff. Staff and councilmembers would view it periodically and note some of the <br />trends and issues going on, and could put rumors to rest. <br /> <br />Concern was expressed regarding the possible abuse by individuals monopolizing <br />the service and the tremendous staff time that may be required. It was suggested <br />that the Ramsel project could act as a pilot on a smaller scope, and there is a <br />need to define the problem, and determine a comprehensive package of tools <br />before focusing on one. <br /> <br />Recommendation <br />8. Governance and structure <br /> <br />City Council Strategic Planning/Goal Setting/January 20, 2007 <br />Page 3 of8 <br />