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<br />:L. <br />-' <br /> <br />CITY COUNCIL WORK SESSION <br />Topic Report: Utility Billing Services <br />By: Diana Lund, Finance Officer <br /> <br /> <br />Background: <br /> <br />Currently, the City of Ramsey contracts with Connexus Energy to handle its billing and <br />collection services related to utility billing. The City has outsourced its billing to <br />Connexus Energy since about 1994 and currently pays about $56,000 a year for their <br />serVices. <br /> <br />With a growing customer base, the move to a larger facility and previous water/sewer <br />billing errors, the City is looking at the prospect of bringing utility billing back in house. <br /> <br />Attached are the pros and cons related to in-house versus outsourced billing, with the <br />major item being cost. <br /> <br />Action Statement: <br /> <br />Based upon Council discussion. <br /> <br />CCWS: 3/27/07 <br />