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<br />COMPETENCY RESULTS <br /> <br />Relative Competency Rank <br /> <br />@]~00l2J.00[2][}]OJ <br /> <br />Low....... <br /> <br />.......High <br /> <br />Customer Focus <br /> <br />Anticipating customers' needs and designing, promoting or <br />supporting the delivery of products and services that exceed <br />customers' expectations. <br /> <br />Suzanne Sample <br />8/10/2005 <br /> <br />Strongly Disagree = 1 ... Strongly Agree = 5 <br /> <br /> <br />Group 2 3 4 5 Score <br />All 2.95 <br />Self * 3.8 <br />Boss €I <br />Peer 0 <br />DirRpt '\l <br />Other :)- <br /> <br />People who are competent at customer focus have a desire to <br />please customers and seek to anticipate customers' needs. They <br />push the organization to do more than is required to ensure that the <br />customer is satisfied. <br /> <br />Behavior Strengths and Weaknesses <br />Comparison Key: <br /> <br />+ = mean rating above 3.75 - = mean rating below 2.25 <br /> <br />i 1. Actively gathers information about customers' businesses and <br />iworks to understand their business perspectives <br /> <br />12. Listens to and values customers' needs, suggestions and <br />I feedback <br /> <br />13. Anticipates customers' needs <br /> <br />4. Within his/her areas of control, will develop or customize <br />products and services to better meet the needs of the customer <br /> <br />5. Actively champions the fulfillment of customers' needs within <br />, his/her group and the organization as a whole <br /> <br />( ) = no rating <br /> <br />C N. ™ <br />areer aVIgator <br /> <br />[~JEJEJ II <br />: Self I Boss I Peer I DirRpt Other II All <br /> Ii <br />I !! Ii !I II <br />II + !i + il II 'I <br />II i, <br />I II II II I, <br /> Ii <br />I + :1 + I' Ii <br />I Ii II <br /> " :1 ,j <br />II tl II .. II <br /> II + + Ii II + <br /> Ii II <br /> il <br /> !I I' II II <br /> rI <br /> + 'I + Ii II II <br /> II il II <br /> " <br /> 1 j! <br />II II Ii 'C]' <br /> :! H I !I <br />+ Ii + Ii <br />Ii iI i i! <br /> I' ! '! <br /> :1 Ii <br /> See Appendix for actual scores and template ranges. <br /> <br />8/30 <br /> <br />