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CASE # ~ <br />APPROVAL TO HAVE MASYS DIAGNOSE OPERATIONAL PROBLEMS WITH <br />THE POLICE TI990 COMPUTER SYSTEM <br /> By: Jessie L. Hart, Finance Officer <br /> <br />Background: f <br />The police compgter programs, ENFORCE, operate on the TI990~omputer system. <br />Access to the p_ ~rj:~ams is done by using either a PC terminal or a TI931 t~nal. Over th,e, past <br />several month~Cs~,sers of the system have been experiencing a large number of "lock-ups' that <br />fi-equently requfi~ someone to physically m-boot the entire system. <br /> <br />While these problems don't appear to be damaging the integrity of the information going into or <br />coming out of th/g system, a large amount of time is being spent re-booting the system. At this <br />poir~t is thought!that the problems are being caused by the TI931 terminals and keyboards. <br />The main computer system, as well as the programs, are covered under a maintenance agreement <br />with MASYS, butt the terminals an~ keyboards are not. In order for the problem to be properly <br />diagnosed~)s--t0--h~ MASYSt~ ~,~'~ a rime and materials basis$ to determine if the TI931 <br />terminals are the.~roblem, and what ne~2ts to be done to correct the t:lroblem. In conversations <br />with representatiqes at MASYS, they have indicated there are a number of things that can be tried <br />to diagnose the problem. <br /> <br />Staff Recommondation: <br /> <br />As you might recaJ1, we are currently reviewing the overall computer needs of all areas of the City, <br />and this includes the Po[ice Department and the potential for additions to their system. The plans <br />remain to requestffor bnd~et year 1995 all of the computer needs. If this problem is diagnosed as <br />something that n~x~s~ care of immediately, it may be necessary to do something sooner than <br />anticipated. <br /> <br />Staff recommends contracting, on a time and materials basis, with MASYS to diagnose the <br />continuous "lock4up" problems being experienced on the TI990 ~ computer system. <br />Staff would then ~port back as to the diagnosis and the solution. <br /> <br /> Committee Action: <br /> r <br />~l~/prove contract(lng, on a time and materials basis, with MASYS to diagnose the continuous <br /> 'lock-up" problen]s being experienced on the TI990~.~computer system. <br /> <br />Reviewed By: <br /> <br />City Administrator <br />Finance Officer <br />Pot/ce Chief <br /> <br />FC: 03/22/94 <br /> <br />4q <br /> <br /> <br />