Laserfiche WebLink
Key Outcome Indicators /Metrics <br />• Rewarded X number of <br />teams annually <br />• Achieved 100 percent <br />participation rate <br />• Services being provided <br />at the appropriate job <br />level <br />• Timely IT support <br />• Efficient use of staffing <br />strategies <br />• Collect metric feedback <br />for approved Balanced <br />Scorecard <br />• Reduced or eliminated <br />change orders on <br />consultants contracts/ <br />construction contracts <br />• Implemented Lessons <br />Learned <br />Responsible <br />Party <br />Kurt Ulrich <br />Kurt Ulrich <br />Colleen Lasher /Jo <br />Thieling <br />Diana Lund <br />Colleen <br />Lasher /Department <br />Heads <br />Kurt Ulrich <br />Department <br />Additional <br />Tools <br />Required <br />Awards <br />Survey <br />o <br />o <br />aUON <br />auoN <br />Balanced <br />Scorecard <br />a) <br />c <br />0 <br />z <br />Additional <br />Resources <br />Required <br />Can accomplish <br />if new staff is <br />hired <br />OUON <br />I FTE <br />Administrative <br />Assistant <br />.5 FTE <br />IT Tech <br />Can accomplish <br />if new staff is <br />hired <br />$7,500 <br />professional <br />survey study <br />t <br />' a <br />E <br />o m <br />0 N <br />(6 <br />C 4) N <br />(p C <br />U t <br />Completion <br />Date <br />Annually <br />Annually <br />co <br />Ongoing <br />b40Z <br />Ongoing <br />0) <br />C <br />0 <br />0) <br />C <br />0 <br />alea <br />uopeElul <br />9402 <br />12/2013 <br />CV <br />b40Z <br />b40Z <br />1740Z <br />co <br />O <br />N <br />Tactics <br />Design and implement <br />a "Team Awards" <br />program <br />Conduct an annual <br />employee survey; <br />analyze results from <br />previous years <br />Provide overall <br />administrative services <br />Provide back up for two <br />key areas of work <br />Supports City Council <br />requests and outreach <br />Provide application and <br />Desk Top support <br />Evaluate the selection, <br />management, and <br />performance of <br />'outsourcing' key <br />functions <br />Develop and implement <br />a regular citizen survey <br />Fully vet proposals for <br />services <br />Review and approve <br />work product prior to <br />authorizing payment <br />Conduct a'lessons <br />learned' session after <br />each major contract <br />Department <br />City Administration <br />City Administration <br />Human Resources /City <br />Clerk <br />Finance <br />Department Heads <br />City <br />Administration /Department <br />Heads <br />Department Heads <br />Strategic Initiative <br />Creating a high - <br />performance work <br />environment and <br />workforce (cont'd) <br />w <br />N_ N <br />E (0 0 <br />co o N <br />TFLI <br />cz <br />cn <br />a) <br />E <br />c <br />L <br />0 <br />O) <br />6 <br />C <br />cn <br />(7 <br />U <br />I- <br />O <br />cn <br />C <br />4 C <br />O <br />_ <br />N <br />L <br />(B � <br />O) <br />•� O <br />c ap <br />G � <br />Scenario: A New Day (Working Document) <br />Three-Year Strategic Action Plan <br />Page 11 of 13 <br />