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Decision - Making <br />• Work toward consensus but understand that it isn't critical that you all agree. <br />• Don't question the motivations behind the decisions because it undermines the trust and respect of one another. <br />Personal Accountability <br />• Hold people accountable. <br />• All voices must be heard. <br />• Bring issues to meetings. <br />• Don't take it personally. <br />• Verify before crucify. <br />• Don't get too comfortable because things will change. <br />Communications <br />• Good communications both internally and externally that are timely and well- distributed will help minimize misunderstandings and <br />mistrust. <br />• One -to -one communication is best. <br />At the end of the Three - Year Strategic Action planning effort, the Strategic Planning Committee hoped to accomplish the following: <br />Tangible Outcomes <br />• A uniform and agreed -to direction <br />• Well- defined goals that are obtainable, measurable, and within budget <br />• Clear expectations between staff and the City Council <br />• Clearly defined plan; what are we going to do, how are we going to do it, and for whom <br />• Provide a level of service that is acceptable to the customer <br />• A process for maintaining the Three - Year Strategic Action plan <br />• Take care of staff (internal customers) in order to take care of external customers <br />Duckor ^ Associates <br />•, <br />O. <br />• • <br />• <br />Page 7 of 17 <br />