Laserfiche WebLink
CITY OF RAMSEY <br />PHONE SYSTEM ANAYLSIS <br />"CON'S" BY VENDOR <br />Cons <br />Cost- High annual fees for maintenance <br />Marco <br />+ <br />Loorainatea <br />Business <br />Solutions <br />Matrix <br />Comm. <br />- <br />POPP Comm. <br />? <br />TDS Metro <br />+ <br />JEP/Xerox <br />- <br />Nova Comm. <br />? <br />Integra <br />- <br />- <br />Cost - Annual fees for service <br />+ <br />+ <br />- <br />? <br />+ <br />+ <br />? <br />- <br />Cost - Call conferencing costs extra <br />- <br />- <br />- <br />? <br />+ <br />+ <br />? <br />- <br />Cost - Labor cost not included in maintenance <br />+ <br />+ <br />+ <br />? <br />+ <br />+ <br />? <br />+ <br />Cost - Long-distance incurs extra charges <br />- <br />- <br />- <br />? <br />+ <br />- <br />? <br />- <br />Cost - Monthly fee for hosted services <br />+ <br />- <br />- <br />? <br />+ <br />+ <br />? <br />- <br />Cost - Presence software costs extra <br />- <br />- <br />- <br />? <br />- <br />+ <br />? <br />- <br />Cost - System Price <br />+ <br />- <br />- <br />- <br />- <br />Feature -Additional cost to support mobiles <br />- <br />+ <br />+ <br />? <br />+ <br />+ <br />? <br />- <br />Feature -Additional cost to sync to Outlook/Email <br />- <br />+ <br />- <br />? <br />+ <br />+ <br />? <br />- <br />Support - Expensive annual support cost <br />+ <br />- <br />- <br />? <br />+ <br />- <br />? <br />Support - Upgrades not automated <br />+ <br />- <br />- <br />? <br />- <br />+ <br />? <br />- <br />System - Call interface lacks "power" of physical phone <br />- <br />- <br />+ <br />? <br />- <br />- <br />+ <br />- <br />System - Expensive hardware <br />+ <br />- <br />- <br />? <br />- <br />+ <br />? <br />- <br />System - Handsets/Headsets Uncomfortable <br />- <br />+ <br />+ <br />? <br />- <br />- <br />? <br />- <br />System - Hosted solution (no on -site control) <br />- <br />- <br />- <br />- <br />+ <br />+ <br />? <br />- <br />System - No centralized management <br />- <br />+ <br />- <br />- <br />+ <br />+ <br />? <br />- <br />System - Numerous add-ons needed <br />+ <br />- <br />- <br />? <br />- <br />- <br />? <br />- <br />System - Phones are not user-friendly <br />- <br />+ <br />- <br />? <br />- <br />+ <br />? <br />- <br />System - Phone features dependent on price <br />- <br />- <br />- <br />- <br />+ <br />- <br />? <br />- <br />System - Phone quality seems cheap (easily damaged) <br />- <br />+ <br />+ <br />? <br />- <br />+ <br />? <br />- <br />System - System requires additional login from users <br />- <br />- <br />- <br />? <br />- <br />- <br />? <br />- <br />System - System Software not intuitive <br />- <br />- <br />+ <br />? <br />- <br />- <br />? <br />- <br />System - Undesirable PBX System <br />- <br />+ <br />- <br />- <br />- <br />+ <br />- <br />System - VM system not scalable or flexible <br />- <br />- <br />+ <br />? <br />- <br />+ <br />? <br />- <br />Vender- Confusing pricing structure <br />- <br />+ <br />- <br />? <br />+ <br />- <br />? <br />- <br />Vender- Installation requires third -party help <br />- <br />- <br />- <br />? <br />+ <br />+ <br />? <br />- <br />Vender - Insufficient or incomplete quotes provided by vender <br />- <br />+ <br />- <br />+ <br />+ <br />+ <br />+ <br />- <br />Vender - Lack of communication from vender <br />- <br />- <br />- <br />+ <br />- <br />- <br />+ <br />- <br />Vender - Provided no recommended system <br />- <br />- <br />- <br />+ <br />- <br />- <br />+ <br />- <br />Vender - "Pushy" sales staff <br />- <br />- <br />+ <br />- <br />+ <br />+ <br />+ <br />- <br />Vender - Sales rep lacking knowledge of product <br />- <br />- <br />- <br />+ <br />- <br />+ <br />+ <br />- <br />Vender - Sells multiple telephony systems <br />Con Score <br />+ <br />10 <br />- <br />11 <br />+ <br />9 <br />? <br />4 <br />- <br />16 <br />+ <br />20 <br />- <br />6 <br />3 <br />KEY <br />+ Designates a Con <br />- Does not designate a Con <br />$ Available for additional fee <br />? Unknown based upon response & follow-up <br />PREPARED BY I.T. DEPT. <br />