Laserfiche WebLink
Key Outcome Indicators /Metrics <br />• Implemented a <br />seamless development <br />process driven by <br />customer requirements <br />• Include Economic <br />Development programs <br />mIromrt„ ,.,,..,,,io+ort <br />• Reduced or <br />eliminated change <br />orders on <br />consultants <br />contracts/ <br />construction <br />contracts <br />• Implemented <br />Lessons Learned <br />• Implemented a highly <br />efficient /effective <br />permitting process with <br />metrics <br />• Implement work flow <br />improvements (2014) <br />• Need comprehensive <br />software solution to truly <br />centralize and <br />streamline process <br />2015 <br />A Jed <br />alglsuodsaa <br />E <br />H <br />- a - ) <br />U _ <br />N <br />H f6 t <br />LL �_ <br />LW J(9 ru <br />Balanced <br />Scorecard <br />t <br />- <br />N <br />(D <br />E <br />Additional <br />Tools <br />Required <br />0 <br />co <br />H <br />a� 0 <br />i m <br />(6 H <br />= co <br />o O <br />(n <br />Additional Resources <br />Required <br />.50 FTE Planning Intern <br />(General Funds) <br />CD <br />c <br />. 5 <br />rn <br />c <br />0 <br />1 FTE Building Official <br />($2,000 net costs from <br />General Funds) <br />(General Funds) <br />(Costs are offset by <br />current contractor $) <br />alea <br />uol ;aldwoD <br />V <br />5 <br />Develop and implement <br />a regular citizen survey <br />U) <br />0 <br />N <br />V <br />5 <br />Initiation <br />Date <br />m <br />o <br />co <br />m <br />0 <br />sDl ;pel <br />Design a seamless <br />development process <br />w <br />0) - SO '---4 <br />.0 � m <br />co O N <br />Streamline a centralized <br />permitting center <br />Implement ePermit system <br />and file system library <br />procedure <br />Department <br />0 <br />0 <br />- 0 - <br />w <br />0 <br />0 <br />Strategic <br />Initiative <br />a) <br />m <br />b N <br />N a U <br />a Q O <br />CO .-- ti. <br />• Collect metric <br />feedback for <br />approved Balanced <br />Scorecard <br />• Reduced or <br />eliminated change <br />orders on <br />consultants <br />contracts/ <br />construction <br />contracts <br />• Implemented <br />Lessons Learned <br />Kurt Ulrich <br />Department <br />Balanced <br />Scorecard <br />o <br />$7,500 <br />professional <br />survey study <br />OS 73 <br />Ongoing <br />CD <br />c <br />. 5 <br />rn <br />c <br />0 <br />b60Z <br />co <br />) <br />J <br />Develop and implement <br />a regular citizen survey <br />Fully vet proposals for <br />services <br />Review and approve <br />work product prior to <br />authorizing payment <br />Conduct a'lessons <br />learned' session after <br />each major contract <br />City <br />Administration /Department <br />Heads <br />Department Heads <br />w <br />0) - SO '---4 <br />.0 � m <br />co O N <br />0 <br />• <br />U � <br />U � <br />O O <br />N <br />1 • CD <br />cu <br />o. <br />ct <br />0 <br />u) <br />D <br />a) <br />a) <br />c <br />0) <br />.( <br />• <br />a) <br />0 <br />0) <br />. 0) <br />c <br />0 <br />() <br />a) <br />a) <br />4- -' <br />a) <br />E <br />4--' <br />4--' <br />a) <br />2 <br />L <br />u) <br />a) <br />0 <br />c <br />c <br />a) <br />13 g <br />> <br />0 <br />0) <br />D <br />c <br />u) <br />0 <br />a) 0 <br />O • a) <br />4 0 <br />O a) <br />(3w <br />O co co <br />O <br />L <br />N • a) <br />• <br />c a) <br />• c <br />L <br />0 > <br />a) c <br />> a) <br />() •• <br />O <br />W - `co <br />(a <br />O <br />Q <br />c <br />> 0 <br />— ' <br />O <br />> <br />L >> • <br />a) E <br />Q 0) O <br />E L to <br />V C <br />• 0),C (B <br />a) (T ED <br />c � a) <br />t cam-+ <br />Three - Year Strategic Action Plan <br />Page 13 of 15 <br />