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1 sola;aAJ /sao;eolpui auaootno AaN <br />• Rewarded X number of <br />teams annually <br />• Achieved 100 percent <br />participation rate <br />• Services being provided at <br />the appropriate job level <br />• Timely IT support <br />• Efficient use of staffing <br />strategies <br />• Collect metric feedback for <br />approved Balanced <br />Scorecard <br />• Reduced or eliminated <br />change orders on <br />consultants contracts/ <br />construction contracts <br />• Implemented Lessons <br />Learned <br />Notes <br />AIlenuuv <br />Completed 2013, not <br />2014 yet, Done Annually <br />6 <br />Ongoing <br />Annually with budget, and <br />ongoing <br />Ongoing <br />6 <br />Status <br />Description <br />Design and implement a "Team Awards" program <br />Conduct an annual employee survey; analyze results from previous years <br />Provide overall administrative services, back -up, and Council support <br />Provide application and Desk Top support <br />Evaluate the selection, management, and performance of 'outsourcing' key <br />functions <br />Develop and implement a regular citizen survey <br />Fully vet proposals, scrutinize work product, and conduct post - project <br />evaluations <br />Tactics <br />6S <br />09 <br />L9 <br />Z9 <br />£9 <br />179 <br />Lo <br />co <br />Strategic Initiative <br />Creating a high- <br />performance work environment <br />and workforce (cont'd) <br />Maximizing consultants' <br />accountability <br />t <br />- ; <br />c� <br />C <br />Q <br />C <br />o <br />0 <br />> C <br />L <br />a) -c <br />Q 0) <br />E <br />✓ � <br />c <br />• i <br />L c <br />r <br />0 <br />•--' <br />CCS <br />N <br />c <br />(B <br />0) <br />0 <br />a) <br />L <br />O <br />Three - Year Strategic Action Plan <br />Page 11 of 13 <br />