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0 <br />O.eC2 <br />+a <br />411 4.., <br />1!y <br />4'4 <br />of N <br />L <br />cLiGJ <br />9. <br />C. <br />• Collect metric feedback for approved <br />Balanced Scorecard <br />• Reduced or eliminated change orders on <br />consultants contracts/ <br />construction contracts <br />• Implemented Lessons Learned <br />• Implemented a seamless development <br />process driven by customer requirements <br />• Include Economic Development programs <br />In already completed materials {2014) <br />• Need comprehensive software solution _ <br />• Implemented a highly efficient/effective <br />permitting process with metrics <br />• Implement work flow improvements (2014) <br />• Need comprehensive software solution to <br />truly centralize and streamline process <br />(2015) <br />• Include Fire Department Permits in normal <br />sermit •rocess 2014 <br />• Completed study (2014) <br />• Implementation of shared services (TBD - <br />2015) <br />• Acquired internal knowledge and ability to <br />redesign work processes <br />• Implemented a highly efficient/effective <br />licensing process with metrics <br />• Comprehensive software solution (see <br />permit section) (2015) <br />• Conducted highly effective and efficient <br />meetings <br />• Streamlined safety policies <br />• Decreased work accidents by X percent <br />• Enhanced HR processes <br />• Achieved time savings of Mayor/City <br />Council <br />• Achieved X percent of cost savings <br />Citizen survey <br />completed in 2014 <br />c <br />' p <br />Q <br />Needs a new software <br />package, currently <br />under review. <br />2015 project <br />2015 project <br />2015 project <br />2615 project <br />0) <br />4 t <br />0) 0 <br />O w <br />A Labor Management <br />Committee has been <br />formed and is <br />addressing safety as <br />part of duties. <br />The Personnel <br />Committee was <br />eliminated in 2014. <br />10 <br />0 <br />0 <br />0 <br />i <br />• <br />a <br />• <br />Develop and implement a regular citizen survey <br />Fully vet proposals, scrutinize work product, and conduct post - <br />project evaluations <br />Design a seamless development process <br />Streamline a centralized permitting center <br />Implement ePermit system <br />and file system library procedure <br />Consider Shared Inspection Services with adjacent communities <br />Train staff on process design/redesign of work processes <br />Study and develop a centralized licensing center <br />Maximize meeting effectiveness by developing an agenda template <br />that includes purpose, timeframes, responsible parties, and <br />outcomes <br />Increase safety operations by reviewing safety policies and <br />resuming Safety Committee meetings <br />Resume Labor Management Committee meetings twice a year <br />Determine Personnel Committee related work processes that need <br />to be redesigned <br />Maximizing consultants' <br />accountability <br />Streamlining internal <br />processes <br />Three - Year Strategic Action Plan <br />Page 10 of 11 <br />