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Mr. Johnson replied that he had talked to a couple different cities and they seemed comfortable <br />with the level of service provided. <br /> <br />City Administrator Norman noted that LOGIS is government entity not a private sector. <br /> <br />Councihnember Hendriksen stated that some of the questions that need to be answered are what <br />are the costs associated with LOGIS, is there a contract that needs to be signed. He had <br />previously heard good things about Netmark and he personally interviewed with them. To him it <br />seems as if once there was a staff change everyone became unhappy with Netmark. He felt that <br />it was a personnel issue more than anything. He thought what they needed to do is to find <br />someone who can perform well for the City. If the personnel issue cannot be resolved by <br />Netmark they should be looking at another vendor rather than looking solely at LOGIS. <br /> <br />Mr. Johnson replied that Netmark has been informed many times about the problems and has not <br />corrected the issue. The other reason LOGIS was recommended was that the City already uses <br />LOGIS for some services and the overall cost should be lower. <br /> <br />Councihnember Hendriksen stated that if that statement was true then he might agree, but his <br />impression is that LOGIS will be more expensive and less responsive. <br /> <br />Mr. Johnson replied that in the case of LOGIS, at the end of the day if they have a higher cost it <br />is because they have a higher cost model, but they should be able to offer the service at a market <br />rate. <br /> <br />Councilmember Hendriksen stated that they need to get the costs in order to make those <br />comparisons. He inquired if those costs were available. <br /> <br />Mr. Johnson replied no, explaining that the costs would depend on the services they provide. He <br />recommended that the City submit a list of services that they would like LOGIS to provide for a <br />price quote. <br /> <br />City Administrator Norman stated that he would get a quote from LOGIS. <br /> <br />Councilmember Hendriksen stated that it was his perception that very few cities use the services <br />of LOGIS. <br /> <br />Mr. Johnson replied that he had thought that four or five cities used LOGIS for desktop support. <br /> <br />Councilmember Hendriksen inquired as to what cities those were. <br /> <br />City Administrator Norman replied that he will get the names of those cities and report back to <br />the Council. <br /> <br />City Council/January 15, 2002 <br /> Page 6 of 8 <br /> <br /> <br />