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E) Current events and upcoming changes in the city. <br />F) Things that directly impact their lives. <br />G) What is happening in the community. <br />5) What feedback do you receive from residents regarding City communications? <br />A) Communication is late and after the fact, not accurate information, mixed messages. When <br />issues are brought up by residents they are bushed off. Residents express frustration when <br />they are not treated with respect because they do not have the same understanding or <br />information as staff does about an area of service. There needs to be an improved respect <br />for residents when questions are raised to develop that respect. <br />B) None. <br />C) Residents never seem to know anything that is going on in the city. I am amazed at the <br />ability to ignore info that is presented. No responses to Facebook posts that contain bad <br />facts or misinformation. <br />D) It comes from "I don't even know who to talk to" or not knowing where to look. The city is <br />seen as a distant entity, rather than a body of people trying to support the residents. <br />E) Some residents were unaware they could sign up for emails from the city. <br />F) Nobody knows what is going on. Mostly because they are not following until it effects them <br />directly. Not sure that is an example of ineffective or incomplete communication. <br />G) Mostly just complaints that would be something that is affecting them personally. <br />6) Are there questions that are not being addressed? <br />A) This is a broad question. All questions I received from the public that I am unable to address <br />with a reference to our website, are communicated to two to three staff members for follow <br />up. <br />B) No <br />C) Shockingly, the franchise is new news to many residents. It makes I seems like it was sneaky. <br />D) They're often addressed, but through data and harder to digest. A good example is the <br />franchise fee. There's mountains of data, but creating it as a story that is digestible and <br />relatable hasn't always been easy to find. <br />E) See above. <br />F) Very rarely is the city not addressing an issue. More common is the case that the resident <br />does not know where to find or can not find the answer in city communication channels. <br />G) I believe we are doing a good job. <br />7) What tools does the City use that you believe are effective? <br />A) Website, newsletter, letters. I am not hearing as much about the tools as to content and <br />how the tools are used. Late on notices, bias information, etc. <br />B) The Newsletter <br />C) Ramsey Resident. Post a link on website and facebook. <br />D) The website has quite a bit at it, but could use some SEO assistance so that people who are <br />looking for information prior to landing on cityoframsey.com can find it. It's better than it <br />has been before, but could always use a UX review. Facebook is also a valuable tool that is <br />