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tails and quality of training pro, ram: <br /> <br />Computoservice: Extensive training is provided by professional trainers on all <br />applications. Training is offered at their education center in Mankato. No <br />training is Included with the system. The projected training cost on all <br />~applications and word processing is $3,900, with additional classes available at <br />$150/student/1-day class. <br /> <br />Planning Data Center: Extensive training is provided on all applications. They d° <br />not use professional trainers. Training is offered au Ramsey. All but 2 advance <br />classes in the analysis/management of the data base system are included with <br />the system. The cost of the optional advanced classes is $1,500, with additional <br />classes available at $35/student/class hour. <br /> <br />Tele-Terminals: Extensive training is provided by professional trainers on all <br />applications. Training is offered both at Ramsey and at their education center in <br />Brooklyn Park. All training is included with the system, with additional classes <br />available at $200/student/day. <br /> <br />Hardware and Software Support: <br /> <br />Computoservice: Complete hardware support is provided by Texas Instruments <br />from their metro service facility. Software support is provided by Computoservice <br />from their Mankato office, primarily via. a computer-to°computer phone line <br />connection and a software, support 'hot line'. Costs were included in proposal. <br />Complete user documentation is provided. <br /> <br />Planning Data Center: Complete hardware support is provided by Wang Computer <br />Syst*ems from their metro area facility. Three levels of software support are <br />proposed (complete support, moderate support, time and materials) and are <br />provided by Planning Data Center from their Maplewood office. Costs were not <br />included in proposal. Complete user documentation is proposed. <br /> <br />Tele-Terminals: CompSete hardware support is provided by Tele-Terminals from <br />their facility in Brooklyn Park. Software support is provided from the same <br />location via a computer-to-computer phone line connection, on-site visit, or a <br />software support 'hot line'. Costs were included in proposal. Complete user <br />.documentation is provided. <br /> <br />Ramsey Needs Assessment <br />Recommendations <br /> <br />Page 6 <br /> <br /> <br />